The lab crew at Littleton Regional Healthcare are, from left, front row: Laura Tanner, Lab Aide; Melissa Wright, MLT; Cynthia Clements, Pathology Assistant and Bridgette Bean, Lab Aide; back row: Mary Pat Simmons, MLT; Elizabeth Andross, MLT; David Saikin, Blood Bank Supervisor; Evelyn Chadwick, CLS; Jean Sapere, MT and Administrative Lab Director; Marcy Petriccione, MT; Linda Moore, MT and Hematology Supervisor; Robert High, MT and Micro Supervisor; Dr. Armando Ciampa, Medical Laboratory Director and Lori Dodge, Phlebotomist.
ADVANCE has named the laboratory at Littleton Regional Healthcare as Laboratory of the Year.
Nominations are accepted for the contest and the labs are judged based on how they have demonstrated innovation, a drive to improve, teamwork and support for their employees.
In his nomination, Robert Mach, executive director of operations at Littleton Regional Healthcare, described the LRH laboratory as routinely going "above and beyond." This isn't simply an indication of the staff's success in patient care or in their active role in the surrounding community. Instead, he referred to the dedication to improvement each member of the laboratory team displays on a daily basis, regardless of any singular area of performance - especially when it comes to putting the patients first.
"We're in a strange business," he said in a recent interview. "People are usually here to see us because they're not feeling well, and if we can make their day a little brighter by the attitude we portray and the great service we can provide them, then maybe we've helped them out a little bit."
Joined by fellow laboratory professionals, Kim Miller, LIS informaticist, and Jean Sapere, administrative laboratory director, Mach and his co-workers discussed the elements separating their laboratory from the rest. One specific area that really allowed the LRH laboratory to stand out is the seriousness in which the opinions of laboratorians are taken into consideration in regards to the lab's role within its healthcare community.
"I believe in a shared leadership model where everybody contributes," continued Mach. "Their ideas and thoughts are appreciated and acted upon."
Overall, the efficiency and order demonstrated by the LRH laboratory helps the patients to remain relatively stress-free and the hospitals to be able to manage care more effectively. From daily rounding with administrators to meetings with administrators, it is not only clear that there is forum for suggestions, but that the opinions of the staff are important and need to be heard and considered. Goals are tracked and followed through on based on a "stoplight report," which details the progress of various laboratory projects and initiatives and allows the professionals in individual departments to stay up-to-date with both the rest of the laboratory and hospital respectively.